Samsung Service Level Agreement
This service contract is not an insurance contract. Unless contrary to state law, the content of this service contract must be interpreted and understood in public law #93-637 in the sense of a “service contract.” This service contract is established in accordance with these terms and conditions. The service contract contains the return page, the terms and conditions of sale, specific surcharges and all other applicable endorsements. This service contract must be provided for review if you need a service. THIS SERVICE CONTRACT IS INCLUDED IN THE MANUFACTURERS` WARRANTY; IT IS NOT THE MANUFACTURER-GUARANTEE REPLACE, BUT PROVIDES CERTAIN BENEFITS DURING AND BEYOND THE TERM OF THE MANUFACTURER`S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER`S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE CONTRACT. You/your means of owning the product covered by this service contract. Service Contract Provider/We/Us/Our refers to the unit that is contractually hired to you under the terms of this service contract. The service contract provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348- 5689, 1-877-881-8578 in all states except Florida, where Contract Provider United Service Protection, Inc., 11222 Quail Roost Drive, Miami, FL 33157, 1-877-881-8578; and in Oklahoma, where service provider Contract Is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578. Service contract administrator designates the agency responsible for managing this service contract.
The Service Contract Administrator is The Signal, 676 E. Swedesford Road, Suite 300, Wayne, PA 19087 in all states except Oklahoma, where the Service Contractator The Signal, L.P. 676 E. Swedesford Road, Suite 300, Wayne, PA 19087; and in Wisconsin, where the service contract manager is Federal Warranty Service Corporation, 676 E. Swedesford Road, Suite 300, Wayne, PA 19087. The contracted service seller is Samsung Electronics America, Inc., 85 Challenger Road, Ridgefield Park, NJ, 07660, the company that sold you the service contract. Product refers to your covered Samsung communication device, including all standard accessory parts such as the portable battery and wall charger included in your purchase, at no additional cost and as stated on the explanation page, or, at our discretion, all replacement equipment provided by Samsung, the manufacturer or ours under this service contract. The service contract refers to the service contract you have acquired to cover the product described on the “Statements” page.